The ITCC-Helpdesk is your first contact point in case of questions about applications, trouble reports, complaints, change requests or needs that require the services of the ITCC.

Contact form

Opening hours and address of ITCC-Helpdesk

The best way to reach us is via our contact form or by e-mail to itcc-helpdeskuni-koeln.de.

Alternatively, you can also reach us by telephone on 0221-470-89555.

Ground floor
Weyertal 121 (Building 133)
50931 Cologne

Monday - Friday: 9 am - 4 pm

Opening hours of the 2nd level support vary.

Our services

Info counter:

• Administration of student and personal accounts as well as all other accounts
• Supervision of computer workstations and course rooms

2nd-level support - by e-mail or by appointment (see the changed service offer):

• Support in setting up the IT services offered by the ITCC, such as Wi-Fi, e-mail, VPN for the Windows, Android and Linux operating systems
• Support in setting up the IT services offered by the ITCC, such as Wi-Fi, e-mail, VPN for the MacOS, iOS and iPadOS operating systems. For more information, see the Mac Support instructions.

Remote consulting

Should you not be able to come to us personally, remote consultation may be possible. Further information can be found under Remote Consulting for PC and Mac via telephone and internet.