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IT Center University of Cologne (ITCC)

VPN configuration on Android

The following instructions are based on Android 9, but they have also been tested in other android versions without any problems.

Installation, configuration & use

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  • Enlarged view:
    Open the Google Play Store on your device and search for "Cisco Secure Client". Tap on "Install" for the corresponding app.
  • Enlarged view:
    After installation, tap on "Open" or start the app via the installed apps.
  • Enlarged view:
    Confirm the license agreement by tapping on "Ok".
  • Enlarged view:
    Now tap on Connections to manage the connections you have set up.
  • Enlarged view:
    Now tap on the plus symbol at the bottom right to create a new VPN connection.
  • Enlarged view:
    Enter any name for the VPN connection and enter vpngate.uni-koeln.de for "Server address".
  • Enlarged view:
    Now go back to the start menu and tap on the slider to activate the VPN connection.
  • Enlarged view:
    You will now be redirected to the Shibboleth query in your browser. If you want to change the tunnel selection (the full tunnel is set by default), first open the Cisco Secure Client App again and select the tunnel type. Otherwise, skip this step.
  • Enlarged view:
    Enter your user name and password in the Shibboleth query and tap Login.
  • Enlarged view:
    Confirm your login in Shibboleth using multi-factor authentication with your smartphone, tablet or hardware token (the interface varies slightly depending on how multi-factor authentication is set up).
  • Enlarged view:
    Your VPN connection is now active. You can check this using the key symbol at the top right and the status display in the app.

  1. Open the Google Play Store on your device and search for "Cisco Secure Client". Tap on "Install" for the relevant app.
  2. After installation, tap on "Open" or start the app via the installed apps.
  3. Confirm the license agreement by tapping on "Ok".
  4. Now tap on Connections to manage the connections you have set up.
  5. Now tap on the plus symbol at the bottom right to create a new VPN connection.
  6. Enter a name of your choice for the VPN connection and enter vpngate.uni-koeln.de for "Server address".
  7. Now go back to the start menu and tap on the slider to activate the VPN connection.
  8. You will now be redirected to the Shibboleth query in your browser. If you want to change the tunnel selection (the full tunnel is set by default), first open the Cisco Secure Client app again and select the tunnel type. Otherwise, skip this step. You can find information on the tunnel types here.
  9. Enter your username and password in the Shibboleth query and tap Login.
  10. Confirm your login in Shibboleth using multi-factor authentication with your smartphone, tablet or hardware token (the interface varies slightly depending on how multi-factor authentication is set up).
  11. Your VPN connection is now active. You can check this using the key symbol at the top right and the status display in the app.

Troubleshooting

Error message "Not enrolled in Duo"

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If you receive an error message with the title "Not enrolled in Duo" during multi-factor authentication, then you have not yet set up multi-factor authentication.

Information on setting up multi-factor authentication can be found here.

Message in Cisco Duo "Enter bypass code"

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If you are asked to enter a bypass code, it is very likely that the initial registration of your device for multi-factor authentication has not been completed. Contact the ITCC helpdesk and ask to be able to carry out the initial registration again.

Then make sure that you do not interrupt the initial registration process at any point the next time.

Difficulties in use

If you are experiencing problems, take a look at our troubleshooting tips:

Contact
If you have any questions or problems, please contact the ITCC-Helpdesk